Carolie oversees and manages Liberty Aid Academy’s Tier 1 First Line Support, the initial support level responsible for basic student issues. With Carolie, our students will find a happy, friendly, help desk resolution and service desk delivery.
Carolie began working with John and Daisy in early 2019 and has been a valuable member in helping to grow the foundation to support the growth that became the Liberty Aid Academy School. Carolie works with our students to prioritize customer support and needs for our students.
Our Director Daisy says, “At Liberty Aid Academy we offer an environment of nurturing and that starts with our first line of support, Carolie offers that to our students. Without Carolie being our lighthouse, watching over the needs of our students, we would not be able to meet the mission of the school to provide exceptional and attentive, technical, and student online support.”
Liberty Aid was blessed to find such a competent and kind support manager to offer our students. Before joining the Liberty Aid Academy team, Carolie spent over six years as a Customer Service and Hardware/Software Support Technician for Large Enterprise, Corporate and Small & Medium Companies in the Asia-Pacific, U.S., and the U.K. She is tech-savvy, dynamic, and always eager to learn and try new things, and firmly believes that one can strive to be the best in everything with due diligence.
Carolie enjoys reading books, watching K-dramas, or just simply basking in the afternoon sun while she spends time with her 2-year old daughter